Since I’m stuck on customer service right now, I have to say that t-mobile’s (phone) customer service is the best, BY FAR, I’ve ever encountered. I’ve talked to them enough times to conclude it’s not a fluke. The reps are friendly, patient, stick with you until the problem is resolved AND are not in a hurry to get you off the phone.
Hmmm…maybe that’s the beginnings of good descriptors for customer service:
1) Friendly (connecting)
2) Patient (sustained understanding)
3) Persevering (curious endurance)
4) Engaged (staying with)
Imagine if your customers/clients/or whoever felt those qualities from you and your team.