Whenever I talk about computer stuff, I always disclose that I’m an Apple fanatic. So there ya go. I’m clearly biased.
I was listening to a local radio station today and a commercial for a computer store, in town, popped on. The commercial went on and on talking about the problems people are having with Windows Vista.
We hear stories everyday of people who bought Windows Vista who now can’t transfer their iTunes music, who can’t transfer files and even can’t use personal software necessary for their business. If this is you, here at Computer X store, we still have a large number of PC’s loaded with Windows XP ready to go at low prices.
As I listened, I just shook my head. Why can Microsoft get away with this? I guess when your market share is huge, you can put out inferior product and nobody can really challenge you? Here’s what Microsoft, and all of us need to remember:
Just as there was a tipping point that made Microsoft the giant it now is, there can be a tipping point that undoes success at an alarming rate. Failure to run a business around basic principles of excellence will end up hurting even the giants. Can anyone say Dell? Who would have thought HP would pass them in PC market share?
I’m not suggesting Microsoft will be going out of business anytime soon. However, over time, to many Windows Vista moments can erode confidence and make competitors look really attractive. For instance, the MacBook I’m typing this post on is becoming more and more attractive to PC users? Why? For the answer, re-read this post.