We all know the value of customer service. But, as a customer, have you ever thought about employee service? Yep, employee service. Here’s what I mean.

Earlier today I was on the phone with a receptionist trying to make a location change for a scheduled appointment. I had to dial back to her three times. During the third conversation, I could hear in the background that her other phone lines were ringing off the hook. I sensed a tinge of frustration in her voice. So, in order to receive better customer service, I turned up the volume on my employee service.

Dave: Sally, thank you so much for your help

Sally: Sure, no problem (her voice tone becoming more positive)

Sally: Can I get your phone number

Dave: Sure (giving the number). Again, Sally I really appreciate your help

Sally: Hey no biggie at all (her tone now completely positive). You have a good afternoon.

Dave: You too Sally.
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Of course, employee service is nothing more than being polite and engaging. But, there are two good reasons to practice employee service.

1) The person helping you is a human being

2) You’ll get better customer service (Imagine that, I can play a role in better customer service for myself. It doesn’t have to all be up to the service rep. Hmmmm….).