So, I’m on a flight the other day–Southwest Airlines. The flight attendants begin serving drinks and peanuts. All of the sudden, up to the front of the plane comes a Southwest pilot (simply catching a ride with us to his next destination) serving the peanuts! Beautiful. My view of that pilot, and Southwest, skyrocketed.

The pilot could have easily remained in his seat and reminded himself that he’s way "above" serving peanuts. But instead, he sent a different message. And that message, made a difference for the people on that plane.