Get familiar fast, but don’t lose yourself along the way (knowledge in your bones pt. 2)

Just below this posting, is part one of this riveting mini-series. You might want to read it first. Adapt. That may be the only word needed in this post. But, then you'd already be done reading. And, I want you to stay longer. In today's world, successful people are able to enter new situations and [...]

Get familiar fast, but don’t lose yourself along the way (knowledge in your bones pt. 2)2010-03-23T19:21:58-04:00

Knowledge needs to get into your “bones”

I'm at Starbucks. Today is the first day for "employee X." He seems like a nice guy and even appears to have some Barrista experience. But, he still has the "I'm new stiff look" about him. The other three Barristas are far more relaxed and flow around the space with ease. His movements are awkward [...]

Knowledge needs to get into your “bones”2010-03-20T13:38:36-04:00

So many good people, so much good work

My second doctorate is underway! I'm currently in a residency with 33 smart and caring people. These days of collective learning reveal again that goodness is all around. "Bad news" can consume. But, it is not the whole story. As my fellow learners share their stories, it lightens the soul and brings hope to the [...]

So many good people, so much good work2010-03-10T14:51:23-04:00

The experience is the center not the presenter or the participants

I was listening to the radio yesterday and a group named Owl City came on the radio. The song on the radio was "fireflies." The genre of the band is "Electronic." But, it's not exactly the typical sound of club music. It's actually very cool sounding stuff-definitely aimed at a younger crowd. I hopped on [...]

The experience is the center not the presenter or the participants2010-03-06T15:52:32-04:00

Does a customer’s view about service always matter, or only matter when the employee does a good job?

Over the weekend my car was vandalized. One of the hazards of downtown living and street parking. Yesterday, I called to schedule the replacement of my front windshield. The glass company I was working with connected me to Geico (my insurance company) in order to determine if they would pay for the claim. All three [...]

Does a customer’s view about service always matter, or only matter when the employee does a good job?2010-03-03T13:40:55-04:00

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Written by Dave Fleming